The Texas Department of Information (DIR) maintains the Information and Communications Technology (ICT) Cooperative Contracts Program that is a streamlined cooperative purchasing program for state and local government, public education, and other public entities in Texas, as well as public entities outside of the state. For information on the DIR Co-op Contracts program, additional information can be found at the following DIR webpage:
Resource Integrators maintains a Information Technology Staff Augmentation Services (ITSAC) contract, as well as a Deliverables-Based Information Technology Services (DBITS) contract with DIR to provide services to entities that are authorized to procure services through DIR. The information provided on this page is specific to this service and is separate and apart from other RI service offerings.
ITSAC Contract Information (Contract # DIR-TSO-3524)
Information on how to order and NTE ("Not-to-Exceed) pricing, as well as the Products, Services, and Services Specifications related to our DIR Information Technology Staff Augmentation Contract (ITSAC) can be found at the following link on the DIR website: DIR IT Staffing. If you'd like to go straight to our Contract Pricing Sheet, please see our Appendix C Services and Pricing Index here.
Specific Resource Integrators’ ITSAC Contract information, which includes a description of our service offerings, related commodity codes, and contact information can be found at DIR-TSO-3524.
ITSAC Services Offered by RI
Resource Integrators offers information technology staff augmentation services through the ITSAC contract, specifically: 168 awarded categories of Information Technology labor rates. Jobs for Customers are competitively solicited through DIR in regards to this ITSAC contract. A summary of these categories are listed below:
- Developer Analyst
- Software Test Analyst
- Technical Writer
- Business Analyst
- System Analyst
- Database Architect
- Date Warehouse Architect
- Database Administrator
- Enterprise Architect
- Project Manager
- Project Lead
- Network Engineer
- Network Administrator
- Security Analyst
- Security Engineer
- Security Architect
- Help Desk
- Technical Support
- Organizational Change Management / OCM Analyst
- Information Technology Communication Coordinators
- Information Technology End Users Training
- Information Technology Contract Manager
For detailed descriptions of the Categories above, please download the Excel spreadsheet at: ITSAC-Categories
Purchase Orders and Request for Quotes Instructions
All qualified entities who wish to obtain a quote, review any of our resumes for the Best Value procurement process, or submit a purchase order, should contact us at either email@example.com or 1.512.425.0975. Purchase orders may be emailed, but they may also be faxed to 1.888.329.9840.
If you are a qualified entity, and have questions about these services, please contact us at firstname.lastname@example.org or at 1.512.425.0975.
DBITS Contract Information (Contract # DIR-TSO-3970)
Resource Integrators, LLC offers deliverables-based information technology services (DBITS) through this contract, specifically: application development, application maintenance and support, enterprise resource planning , and IT project management. Contracts may be used by state and local government, public education, other public entities in Texas, as well as public entities outside the state. Texas State and Local government entities can greatly increase procurement efficiency and address immediate service needs by directly contracting with RI through our DBITS contract.
Specific Resource Integrators’ DBITS Contract information, which includes a description of our service offerings and contact information can be found at DIR-TSO-3970.
DBITS Services Offered by RI
RI's DBITS services include a broad range of technology service categories. These service categories are:
Definition: Application Development is the development of new applications which may be mainframe, server, network-based, web-based or a combination. The requirements for new applications may require interfaces to existing applications.
Examples of included services: web application development; mobile application development; service oriented architecture (SOA); researching; analyzing; gathering requirements; designing; programming; testing; documenting and implementing; applying changes to the software language and/or database in which the application is written; providing corrections for production or any changes needed and participation in disaster recovery planning and documentation.
Application Maintenance and Support
Definition: Application Maintenance and Support includes the skills and requirements for supporting application systems, including troubleshooting, modifying, maintaining and enhancing legacy systems. Application Maintenance and Support also applies to applications running in a production environment.
Examples of included services: research, analysis, design, programming, testing, documenting and implementing maintenance changes; correcting software errors; modifying reports and ensuring accurate report runs; making modifications to the applications and documentation; writing ad hoc queries; loading and applying changes to the software language and/or database in which the application is written; providing corrections for production or any changes needed and participation in disaster recovery testing, planning and documentation. Services may need to be available 24/7 or on an on-call basis.
Enterprise Resource Planning (ERP)
Definition: ERP is an amalgamation of an organization’s information systems designed to automate and integrate a variety of functions, commonly referred to as “back office”, including financials, human resources and asset management. These systems are modularized and generally highly configurable.
Examples of included services: planning and assessment; requirements development; business process reengineering (BPR); implementation and conversion services; application programming and support services; database administration, system software administration and support; functional support; and training support.
Information Technology Project Management
Definition: Project Management service providers may perform any or all of the project management processes identified by the Project Management Institute as published in the PMBOK® Guide, Fifth Edition or most recent.
Examples of included services: utilizing the Customer’s tools and processes, using off- the-shelf tools, using Vendor’s own proprietary tools and processes to manage a project and using the Texas Project Delivery Framework. Information about the framework tool can be found at the following link: Texas Project Delivery Framework
Purchase Orders and Request for Quotes Instructions
The DBITS Ordering Process for customers is provided below. Please also see DIR's website for additional information, and a listing of all DBITS available services at this link: DBITS Information.
Step 1. Customers must complete a Statement of Work (SOW) that must be in the form contained in Appendix C.
- Appendix C, Statement of Work (SOW) – DOC (61 KB)
- Appendix C, Statement of Work (SOW) – PDF (244 KB)
- Information about file formats
Step 2. Use the Statement of Work template above and include the minimum suggested items such as:
- Scope of work
- Project risks, assumptions and constraints
- Roles and responsibilities
- Detailed description of deliverables
- Acceptance criteria, including testing or period of review
- Project completion criteria
- Project schedules to be achieved by vendor
- Relevant quality processes
Step 3. Customers should send the Statement of Work to at least three (3) vendors that offer the Technology Category requested. State agency customers (not including institutions of higher education) must follow the purchasing thresholds specified in Senate Bill 20 and submit SOWs to DIR for review and approval both at the draft and final submission phases. For more information about the purchasing thresholds and SOW requirements, please see:
- SOW Review Process
- SB 20 Frequently Asked Questions
- Texas Administrative Code Section 212 Requirements for Posting SOWs on State Agency Websites
Step 4. Vendors provide a written response. (Vendors may only respond to SOWs for the Technology Categories awarded under their contract.)
Step 5. Customers should negotiate pricing of deliverables directly with vendor.
Step 6. Customers and vendors may work together to improve the SOW.
Step 7. Customers may negotiate the terms and conditions of a SOW to suit their business needs, as long as the SOW terms and conditions do not conflict with or weaken the terms of the contract.
Click to learn more about Effective SOWs for DBITS - DOC (43.4 KB).
All qualified entities who wish to get more information from us regarding the DBITS process should contact us at either email@example.com or 1.512.425.0975. We will be happy to discuss the characteristics of a DBITS procurement with your organization.