The Texas Department of Information (DIR) maintains the Information and Communications Technology (ICT) Cooperative Contracts Program that is a streamlined cooperative purchasing program for Texas State agencies, local governments, public and private education, institutions of higher education, other various public and private entities in Texas, as well as public entities outside of Texas. For information on the DIR Co-op Contracts program, additional information can be found at the following DIR webpage:
Resource Integrators maintains a Information Technology Staff Augmentation Services (ITSAC) contract, as well as a Deliverables-Based Information Technology Services (DBITS) contract with DIR to provide services to entities that are authorized to procure services through DIR. The information provided on this page is specific to this service and is separate and apart from other RI service offerings.
ITSAC Contract Information (Contract # DIR-CPO-4592)
Information on how to order and related NTE ("Not-to-Exceed) pricing, as well as the Products, Services, and Services Specifications related to our DIR Information Technology Staff Augmentation Contract (ITSAC) can be found at the following link on the DIR website: DIR IT Staffing. If you'd like to go straight to our Contract Pricing Sheet, please see our Appendix C Services and Pricing Index at the following link: Contract Pricing
Specific Resource Integrators’ ITSAC Contract information, which includes a detailed description of our service offerings, related commodity codes, and contact information can be found at DIR-CPO-4592.
ITSAC Services Offered by RI
Resource Integrators offers information technology across all available staff augmentation services through the DIR ITSAC contract. Specifically, the contract and our service offerings include 11 information technology staffing categories, 61 information technology staffing titles, and 6 different not-to-exceed (NTE) pricing levels for each staffing title. Staffing requests by Customers can be competitively solicited through this DIR ITSAC contract. The staffing titles, by staffing category, provided through our contract are listed below:
Application / Software Development
- DevOps Engineer
- Systems Analyst
- Applications Architect
- Business Analyst
- Cloud Solutions Architect
- Artificial Intelligence/Machine Learning Engineer
- Developer/Program Analyst
- Enterprise Architect
- Enterprise Resource Planning (ERP) Business Analyst
- ERP Developer
- Mobile Applications Developer
- Technical Writer
- Digital Product Manager
- Network Administrator
- Software Engineer
- Software Developer
Data / Database Administration
- Database Administrator
- Data Analyst/Report Writer
- Data Architect
- Data Modeler
- Data Scientist (Big Data Engineer)
- Business Intelligence Analyst
- Front-End Web Developer/Web Designer
- Web Developer
- Senior Web Developer
- Web Administrator
Quality Assurance & Testing
- QA Engineer - Automated
- QA/Test Manager
- QA Associate/Analyst
Networking / Telecommunications
- Network Engineer
- Wireless Network Engineer
- Network Administrator
- Telecommunications Manager
- Telecommunications Technician
- Network Operations Center (NOC) Technician
- Data Security Analyst
- Security Administrator
- Network Security Analyst
- Network Security Engineer
- Information Security Manager
- IT Auditor
- Project Manager
- Project Lead
- Program Manager
- Agile Scrum Master
- Agile Coach
Technical Services, Help Desk & Operations
- Support Technician
- Help Desk Technician
- Business Continuity Analyst
- Product Support Analyst
- Site Reliability Engineer
- Instructor Trainer
Information Technology Service Management (ITSM Operations)
- Change Management Manager/Organizational Change Management (OCM)
- Process Improvement Manager
- Communications Coordinators
- Customer Relationship Management (CRM)
- Digital Marketing Analyst
- Web Content Technician/Manager
Information Technology Contract Management
- IT Contract Manager
- IT Contract Administrator/Technician
- IT Procurement Technician
Note: The ITSAC contract also allows for "Undefined Titles" in each of the above categories to be used if a Customer has a specific resource need not captured by any of the specified titles.
For detailed descriptions of the service categories above, please download the Excel spreadsheet at: ITSAC-Category Comprehensive Service Descriptions
Purchase Orders and Request for Quotes Instructions
All qualified entities who wish to obtain a quote, discuss procurement methods through the available contract options, including the new Statement of Work (SOW) method may contact us at either email@example.com or 1.512.425.0975. Purchase orders may be emailed, but they may also be faxed to 1.888.329.9840.
If you are a qualified entity, and have questions about these services, please contact us at firstname.lastname@example.org or at 1.512.425.0975 and we will reply promptly.
DBITS Contract Information (Contract # DIR-TSO-3970)
Resource Integrators, LLC offers deliverables-based information technology services (DBITS) through this contract, specifically: application development, application maintenance and support, enterprise resource planning , and IT project management. Contracts may be used by state and local government, public education, other public entities in Texas, as well as public entities outside the state. Texas State and Local government entities can greatly increase procurement efficiency and address immediate service needs by directly contracting with RI through our DBITS contract.
Specific Resource Integrators’ DBITS Contract information, which includes a description of our service offerings and contact information can be found at DIR-TSO-3970.
DBITS Services Offered by RI
RI's DBITS services include a broad range of technology service categories. These service categories are:
Definition: Application Development is the development of new applications which may be mainframe, server, network-based, web-based or a combination. The requirements for new applications may require interfaces to existing applications.
Examples of included services: web application development; mobile application development; service oriented architecture (SOA); researching; analyzing; gathering requirements; designing; programming; testing; documenting and implementing; applying changes to the software language and/or database in which the application is written; providing corrections for production or any changes needed and participation in disaster recovery planning and documentation.
Application Maintenance and Support
Definition: Application Maintenance and Support includes the skills and requirements for supporting application systems, including troubleshooting, modifying, maintaining and enhancing legacy systems. Application Maintenance and Support also applies to applications running in a production environment.
Examples of included services: research, analysis, design, programming, testing, documenting and implementing maintenance changes; correcting software errors; modifying reports and ensuring accurate report runs; making modifications to the applications and documentation; writing ad hoc queries; loading and applying changes to the software language and/or database in which the application is written; providing corrections for production or any changes needed and participation in disaster recovery testing, planning and documentation. Services may need to be available 24/7 or on an on-call basis.
Enterprise Resource Planning (ERP)
Definition: ERP is an amalgamation of an organization’s information systems designed to automate and integrate a variety of functions, commonly referred to as “back office”, including financials, human resources and asset management. These systems are modularized and generally highly configurable.
Examples of included services: planning and assessment; requirements development; business process reengineering (BPR); implementation and conversion services; application programming and support services; database administration, system software administration and support; functional support; and training support.
Information Technology Project Management
Definition: Project Management service providers may perform any or all of the project management processes identified by the Project Management Institute as published in the PMBOK® Guide, Fifth Edition or most recent.
Examples of included services: utilizing the Customer’s tools and processes, using off- the-shelf tools, using Vendor’s own proprietary tools and processes to manage a project and using the Texas Project Delivery Framework. Information about the framework tool can be found at the following link: Texas Project Delivery Framework
Purchase Orders and Request for Quotes Instructions
The DBITS Ordering Process for customers is provided below. Please also see DIR's website for additional information, and a listing of all DBITS available services at this link: SOW Instructions.
Step 1. Customers must complete a Statement of Work (SOW) that must be in the form contained in Appendix C.
- Appendix C, Statement of Work (SOW) – DOC (61 KB)
- Appendix C, Statement of Work (SOW) – PDF (244 KB)
- Information about file formats
Step 2. Use the Statement of Work template above and include the minimum suggested items such as:
- Scope of work
- Project risks, assumptions and constraints
- Roles and responsibilities
- Detailed description of deliverables
- Acceptance criteria, including testing or period of review
- Project completion criteria
- Project schedules to be achieved by vendor
- Relevant quality processes
Step 3. Customers should send the Statement of Work to at least three (3) vendors that offer the Technology Category requested. State agency customers (not including institutions of higher education) must follow the purchasing thresholds specified in Senate Bill 20 and submit SOWs to DIR for review and approval both at the draft and final submission phases. For more information about the purchasing thresholds and SOW requirements, please see:
- SOW Review Process
- SB 20 Frequently Asked Questions
- Texas Administrative Code Section 212 Requirements for Posting SOWs on State Agency Websites
Step 4. Vendors provide a written response. (Vendors may only respond to SOWs for the Technology Categories awarded under their contract.)
Step 5. Customers should negotiate pricing of deliverables directly with vendor.
Step 6. Customers and vendors may work together to improve the SOW.
Step 7. Customers may negotiate the terms and conditions of a SOW to suit their business needs, as long as the SOW terms and conditions do not conflict with or weaken the terms of the contract.
Any resulting Purchase Order with Resource Integrators, LLC must reference our DIR contract number, DIR-TSO-3970
Click to learn more about Effective SOWs for DBITS - DOC (43.4 KB).
All qualified entities who wish to get more information from us regarding the DBITS process should contact us at either email@example.com or 1.512.425.0975. We will be happy to discuss the characteristics of a DBITS procurement with your organization.